FAQs and customer support information

General information about the company

Can the company and its functionality be trusted?

Yes, it absolutely is. The credibility of the company and its operations is confirmed by many factors, including user ratings, ratings, whether the company is officially registered as a legal entity, whether the activities provided are legal, etc.

How legal and safe is it to use the company’s services?

The answer to this question is completely so. The company has a special international authorisation – a licence. As such, any action within the company, as well as all of its work, is completely legal. Additionally, it should be noted that practically all countries do not impose any bans on such activities.

Are there any paid activities on the website?

No. All kinds of activities, including registration, use of its sections, and communication methods work for free. Deposits will be required directly on the online gambling functionality.

Registering an account and working with your personal profile

At what age can I register for an account?

All functions of the company are only available to persons of legal age. In many countries this varies from 18 to 21 years of age. Your geolocation should be taken into account to accurately meet this requirement.

Is the account set up through the website or can you use the mobile app?

A function such as creating a personal profile is available both on the website and in the app.

Can I create more than one personal account?

Unfortunately, no. Only one profile per player is available. If you have lost access to your old account, please use the password recovery function or contact support.

What account creation methods are available?

At the moment, registration can be done using social media, email or a phone number. The option you choose also determines how you will verify your account.

What information do I need to provide when I create my account?

The required information will be shown in the registration window. However, mandatory ones include username, surname, date of birth, gender, email/phone number, preferred currency and country of residence.

What is meant by account verification?

Account verification is an important procedure which involves confirming your identity. It allows you to regulate the behaviour of players online, as well as control the number of accounts a user has.

Do I have to verify my profile?

No one will force you to verify your profile. However, once you do, you will be able to access certain features and sections, including payment methods. If you don’t think you will need it, you don’t have to do it.

What are the conditions for registration?

When you register you should read all the terms and conditions that apply, including the privacy policy and responsible gambling. In case you do not agree with something, you can refuse to use the company’s services. At the same time, ignoring this issue may lead to ignorance violations, after which you will be penalised.

What restrictions are imposed as part of the “user” status?

An important condition for registration is age. In addition, it is recommended not to create a profile if you have any mental illness or if you are addicted to such online services, so as not to aggravate the situation and make any area of your life worse.

Company functionality and features

What are the main functions of the company on its website and mobile app?

At the moment, the company’s main activities are sports betting and casino games, including the support of live modes. In addition, the platform also keeps users regularly informed about current updates in the gambling industry.

How often do updates happen?

Each update is accompanied by the provision of comprehensive and qualitative changes. It is therefore difficult to say how regular it is. Nevertheless, updates will not go unnoticed by you. The company will notify you through social media and an in-app notification.

Are there demo versions or other options for free activities?

Yes, such a feature is present. It is designed and offered to players directly to teach newcomers, while reducing the risks of spending personal money.

Does the website and app only feature classic sports for betting or is there something exotic?

Yes, there are two of these categories for sports betting. The exotic ones include electronic games as well as cyber sports such as Dota 2 and CS:GO. 

What sections are presented for casino activities?

The casino section consists of many popular games, which are divided into the following groups: slots, table games, card games, jackpot, lotteries (including Wheel of Fortune, live casino.

What is a live casino?

A live casino is a particular feature that involves taking part in games conducted by live dealers. Everything takes place within an online broadcast.

Which games are featured in the company’s live casino section?

Careful market research has made it possible to fill the casino section with only quality and trusted games. These include poker, blackjack, roulette, baccarat and a few others.

Payment transactions: methods and speed of execution

What payment transactions are provided on the company’s website and app?

You will be required to make a deposit before you start your activities, once you successfully complete the matches and games you will be able to withdraw your money.

Do I have to make deposits for the functions to work?

No, you don’t have to. There are demo versions of some games on the website and in the app that work without money.

What payment methods are available online?

Given the fast pace of the world and many payment systems, the company wants to keep up with the times and therefore you will be able to find bank transactions, electronic wallets, electronic payment systems and even cryptocurrency on the platform.

How fast are deposits and withdrawals?

To avoid delaying players, the company has set minimum time limits for transactions. Deposits are credited to the user’s account instantly. Withdrawals take anywhere from 15-20 minutes to one business day depending on which method you choose.

Does the company charge any commission for using money as well as for withdrawals?

No, the company does not take any percentage from your deposits and withdrawals.